At GoGoria, we want private travel in Georgia to feel clear, fair, and easy to manage. This policy explains how cancellations, deposits, payments, route changes, and refunds work for direct bookings made with GoGoria.
This policy applies to private transfers, one-day private routes, hourly driver bookings, and GoGoria Classic Day Trips booked directly through GoGoria. Multi-day trips, hotel partner bookings, corporate arrangements, and special custom services may have separate written conditions.
Free cancellation
Most GoGoria bookings can be cancelled free of charge up to 12 hours before the scheduled pickup time.
Free cancellation applies when the driver has not already arrived for the trip and no special non-refundable arrangements have been made for the booking.
If you cancel at least 12 hours before pickup, any refundable deposit or eligible online payment will be refunded according to the refund method and timing described below.
Late cancellation and no-show
If a booking is cancelled less than 12 hours before pickup, GoGoria may retain the deposit or apply a late cancellation fee.
A booking may be treated as a no-show if the passenger does not arrive at the agreed pickup point, does not respond to GoGoria or the driver, or cannot be reached within a reasonable waiting time after pickup.
In a no-show situation, the deposit may be non-refundable. If the full trip amount was paid online, GoGoria may deduct the reasonable cost of driver time, vehicle preparation, waiting time, and operational handling before issuing any remaining refund.
Deposits and payment options
Depending on the route, date, vehicle type, and booking details, GoGoria may offer one or more payment options:
pay in cash to the driver on the day of the trip;
pay the full amount online before the trip;
pay a small deposit online to secure the booking, usually around 20% of the total price.
For selected long routes, high-demand dates, special vehicle requests, multi-stop plans, or custom arrangements, GoGoria may request a deposit before assigning the driver and vehicle.
A deposit helps us reserve driver time, confirm the vehicle, and protect both the guest and the driver from last-minute uncertainty.
Refunds for online payments
If a refund is approved, GoGoria will process the refund to the original payment method whenever possible.
GoGoria normally processes approved refunds within 3 business days. After that, the final arrival time of the refund may depend on the card issuer, bank, or payment provider.
If the payment was made by card, bank transfer, or another online payment method, any payment provider or banking fees may be deducted from the refundable amount if they are not returned to GoGoria by the payment provider.
Route changes before pickup
You can request changes to your booking before pickup, including changes to pickup time, pickup address, destination, stops, passenger count, luggage, or vehicle category.
GoGoria will try to adjust the booking whenever possible. If the change affects distance, duration, route complexity, vehicle category, driver availability, or operating cost, the price may change.
If the requested change cannot be confirmed, you may keep the original booking or cancel according to this policy.
Stops, waiting time, and same-day route changes
For private transfers and one-day routes, planned stops and reasonable comfort stops can usually be included when they are shared before the trip.
If the passenger adds major route changes, extra destinations, long waiting time, or a significantly longer itinerary during the trip, GoGoria or the driver may request an additional charge before continuing the changed route.
If the guest decides to shorten the route after the trip has started, the paid amount is generally not refundable, because the driver and vehicle have already been reserved for the confirmed service.
Driver or vehicle reassignment
In rare cases, GoGoria may need to change the assigned driver or vehicle because of illness, vehicle issues, safety reasons, road conditions, or another operational issue.
If this happens, GoGoria will provide the same or a suitable equivalent vehicle category whenever possible and will inform the guest as soon as reasonably possible.
If GoGoria cannot provide the confirmed service or a suitable alternative, the guest may receive a full refund of any refundable amount paid to GoGoria.
Weather, road conditions, and force majeure
Georgia’s mountain roads, weather, traffic, border conditions, and seasonal restrictions can sometimes affect travel time or route availability.
If a route becomes unsafe or impossible to operate, GoGoria may suggest a changed route, a later departure time, another date, or cancellation with a refund of the refundable amount paid.
GoGoria is not responsible for delays caused by road closures, severe weather, traffic, police restrictions, border delays, natural events, technical disruptions, or other circumstances outside our control. However, we will always try to coordinate the safest and most reasonable solution.
Special arrangements and non-refundable costs
Some bookings may include special arrangements such as a specific vehicle request, professional guide service, hotel coordination, tickets, restaurant reservations, special meet-and-greet arrangements beyond the standard service, flowers, child seats, private security, or other third-party services.
If any part of the booking includes a non-refundable third-party cost, GoGoria will inform the guest before confirming that part of the booking.
Such costs may be deducted from the refundable amount if the booking is cancelled after they have already been arranged.
Multi-day trips
Multi-day private trips may require a deposit because they involve longer driver availability, route planning, overnight timing, and vehicle reservation.
Cancellation and refund terms for multi-day trips may be confirmed separately in writing before payment. If no separate written terms are provided, this policy applies where reasonable.
How to cancel or request a refund
To cancel a booking or request a refund, please contact GoGoria as soon as possible using one of the official contact channels listed on our website.
Please include:
your full name;
booking date;
pickup location;
destination or route;
phone number or email used for the booking;
reason for cancellation, if relevant.
Refund requests are reviewed based on the booking details, cancellation timing, payment method, driver assignment status, and any special arrangements already made.
Fair use
GoGoria’s cancellation policy is designed to be fair for both guests and local drivers.
We try to keep bookings flexible for travelers, while also respecting the time and income of drivers who reserve their day, prepare the vehicle, and decline other work after a booking is confirmed.