GoGoria wants every booking to feel clear, flexible and easy to manage. These Booking Terms explain how we review requests, confirm services and coordinate private travel booked directly with GoGoria.
These terms apply to private transfers, hourly driver services, one-day private routes and GoGoria Classic Day Trips. Multi-day journeys, corporate arrangements, hotel partner bookings and specially arranged services may include additional written conditions shared before confirmation or payment.
1. How booking works
Submitting a booking form creates a request and gives the guest access to the Order Details page. It confirms that GoGoria has received the request, but it does not require immediate payment and does not by itself make the booking guaranteed.
Before confirming the service, GoGoria reviews the route, exact locations, date and time, planned stops, passenger and luggage details, selected vehicle category and price. If anything needs clarification, we will contact the guest and help adjust the request before guaranteed confirmation.
To make a booking guaranteed, the guest should review the Order Details, accept the applicable terms, confirm the order and complete the selected full-payment or deposit option.
2. Booking details and price
The confirmed order shows the agreed service, route, date, time, vehicle category, price and any Optional Extras added to the booking.
The guest is asked to check these details carefully. Confirming the order means that the displayed details have been reviewed and are correct.
If the guest later changes the route, date, time, stops, passenger or luggage details, vehicle category or requested Extras, the price may change. GoGoria will explain and agree any price difference before updating the booking.
Payment, deposit, cancellation, change and refund conditions are explained in our Cancellation, Payment, Changes & Refund Policy, which forms part of these Booking Terms.
3. Information provided by the guest
To help us arrange the right service, guests should provide accurate:
- pickup and destination locations;
- service date and pickup time;
- flight number where relevant;
- passenger and luggage numbers;
- contact details that will be available on the service day; and
- information about child seats, wheelchairs, strollers, skis, bicycles, oversized luggage or other special requirements.
If an important detail changes, please update the booking through the Order Details page or contact GoGoria as soon as possible.
4. Vehicles and drivers
GoGoria coordinates each confirmed journey with a suitable vehicle and a professional driver.
A vehicle category may include different makes and models. Unless a specific model has been confirmed in writing, the exact vehicle may be replaced with a suitable vehicle in the same category or a suitable equivalent that meets the confirmed passenger and luggage requirements.
If the originally planned driver or vehicle becomes unavailable after confirmation, GoGoria will arrange an appropriate replacement and keep the guest informed.
5. Pickup, waiting and communication
Guests should be ready at the confirmed pickup point and remain reachable through the phone number, email or messaging contact provided with the booking.
For airport pickups, flight information helps us follow the arrival time and coordinate the pickup. Any included waiting time or special pickup arrangement will be shown in the booking confirmation or communicated by GoGoria.
If the guest cannot locate the driver or expects a delay, please contact GoGoria promptly so we can help coordinate the meeting.
6. Routes, stops and regional access
Planned stops and exact destinations should be entered in the booking or shared with GoGoria before confirmation. Normal short comfort, toilet, coffee or photo stops can usually be accommodated within the confirmed route and schedule.
Some mountain or regional locations may require a local 4×4 vehicle, a different meeting point, an alternative route or another practical arrangement. GoGoria reviews these details and will contact the guest when an adjustment is needed.
Road conditions, temporary restrictions, heavy snow or seasonal access may occasionally affect the planned route or suitable vehicle type. In these cases, we will explain the available options and work with the guest to agree the most practical solution.
7. Luggage and Optional Extras
The selected vehicle must be suitable for the confirmed number of passengers and luggage. Please tell us in advance about oversized suitcases, sports equipment, wheelchairs, strollers or other items requiring additional space.
Available child seats, tourist SIM cards and other Optional Extras may be added from the Order Details page. Their price is displayed before they are added to the order.
8. During the service
GoGoria asks guests and drivers to treat each other with courtesy and respect. Guests should follow normal vehicle safety requirements and the driver’s reasonable instructions relating to the journey.
Smoking is not permitted in the vehicle. Guests may be responsible for reasonable, documented cleaning or repair costs caused by exceptional soiling or damage beyond normal use.
The driver will follow the confirmed route and applicable road rules. Additional destinations, substantial route changes or extended waiting requested during the service may require an agreed additional charge.
9. Changes and cancellation requests
Guests can use Request Change on the received Order Details page to request a correction, booking change or cancellation. If the order page is unavailable, GoGoria can also be contacted by email or WhatsApp.
Submitting a request does not change or cancel the order automatically. GoGoria will review it and confirm the updated status to the guest.
The applicable conditions and refund process are set out in our Cancellation, Payment, Changes & Refund Policy.
10. Help and complaints
If something is unclear before the journey, or if the guest needs help during the service, please contact GoGoria. We will review the booking details and work toward a fair and practical solution.
Questions, complaints or refund requests can be sent with the booking number and a short explanation to:
- Email: info@gogoria.com
- WhatsApp: +995 551 590 088
11. Privacy and applicable law
Booking information is used to manage the request, coordinate the confirmed service, process payment where applicable and provide guest support. Personal information is shared only where reasonably necessary to provide the requested service and is handled in accordance with GoGoria’s Privacy Policy.
These Booking Terms are governed by the applicable laws of Georgia. Nothing in these terms limits any mandatory consumer rights available under applicable law.
12. Acceptance
By confirming an order, the guest agrees to these Booking Terms and acknowledges that the Cancellation, Payment, Changes & Refund Policy forms part of the booking agreement.